Lead Quality Standard: How HyrePlumber Handles Inquiries

Who this is for. Homeowners checking what happens to their details, and plumbing companies deciding whether an introduction from us is worth having. Publishing the rules is what holds us to them.

What are the eight rules?

Consent before any introduction. No plumbing company gets a homeowner’s details until that homeowner agrees to that specific introduction. It is a conversation that happens first, not a checkbox at the bottom of a form.
One inquiry, one company. We do not run an auction or send the same inquiry to several buyers. A homeowner with a leak should not spend the evening turning down calls.
No resale, no syndication, no bought leads. Every inquiry starts here, from someone who read a page. We do not buy inquiries, sell lists or share sign-ups with third parties.
The job is named, not the category. A slow drain, a failed water heater and a sewer line go to different businesses. An introduction that says only “plumbing” leaves the qualifying to the company.
The phone number stays optional. The form sends without one, and agreeing to calls is never a condition of using the site.
We ask how people found us. An optional question on the inquiry form. Without it, nobody can say which channel produced which result.
Both sides can report a problem. A homeowner can tell us an introduction was wrong. A company can tell us an inquiry was out of area, a duplicate, the wrong service or not a real request. Both count as our mistake, and we record both.
Deletion on request. Ask and it is deleted. No argument and no waiting period.

What will make an inquiry qualified?

Before any introduction, we will establish six things.

Which job it is. “Plumbing” can mean a clogged drain, a water heater or a gas line: three companies, three answers.
What the water is doing. Where it shows up, whether one fixture or several are affected, and whether it is getting worse. The homeowner describes it; nobody expects a diagnosis.
Where the property is. A company outside its service area is a wasted trip, and the license that applies depends on the state and city.
Who decides on the work. Whether the homeowner owns, rents or manages the home. A renter may need the landlord to approve the job.
How soon it is wanted. “Right now”, “within a few weeks” and “researching” are different inquiries. The company should know which it is getting.
Consent to this introduction. Everything else on this page depends on it.

Why is an emergency inquiry handled differently?

Some people reach the form with water running. A form is the wrong tool for that, and no standard should make them wait on a reply. So an emergency inquiry gets safety steps first, not a place in a queue.

If water is running, shut the main water valve and call a local plumber directly. Keep away from water near outlets or the electrical panel. If you smell gas, leave the building, then call 911 and your gas utility from outside. Plumbing emergencies has the rest.

What will we not do to get more inquiries?

Gate the content. Nothing sits behind the form. Every calculator, guide and service page works without your details.
Invent urgency. No countdowns, fake scarcity or “plumber on the way” messages.
Require a phone number. See rule five.
Suggest a network we do not have. Matching is still being built, and the site says so on how HyrePlumber works and on the form itself.
Dress up an introduction. We never call a company “trusted” or “vetted”. See how plumbing companies will be checked.
Count a form as a success. What matters is whether the homeowner got a useful answer. Sometimes that answer is a shut-off valve, a different trade or no job at all.

Where does this stand today?

Part of this waits on live matching. Matching is not live, and no plumbing companies are signed up yet. So the company side of rule seven cannot be used yet, and nor can any tracking of what an introduction was worth.

We publish them now because writing them afterwards is how standards get bent around whatever was convenient.

What if you run a plumbing company?

The business side is on the page for plumbers. We will not sell exclusivity we cannot deliver or quote a volume we have not produced. Pricing, credits and disputes are not decided. How introductions will work covers the steps. Email hello@hyreplumber.com.

Homeowners can read what we store and for how long in the privacy policy.

Questions people ask

What is a lead quality standard, and why is it public?

It is the set of rules HyrePlumber follows for collecting, qualifying and passing on inquiries. It is public because a standard nobody can read is only a preference. Homeowners can check what happens to their details, and companies can check what they would receive.

Do you sell leads to several plumbers?

No. We do not run a lead auction or sell one inquiry to several companies. Our model is to introduce a homeowner to one suitable company, with their agreement.

Is the homeowner told before their details are shared?

Yes, always, and they must agree to that specific introduction. No plumbing company gets contact details until the homeowner says yes to that company.

What happens if a lead is bad?

We want to hear about it. Wrong area, a duplicate, the wrong service, or contact details that do not work: each is a fault in our process, and each can be fixed.

What if an inquiry is an emergency?

We tell the homeowner not to wait for us. Running water means shutting the main valve and calling a local plumber directly. A gas smell means leaving the building and calling 911 and the gas utility from outside.